MI Connect

Our water ordering platform EASYWATER has been updated to MI Connect. The updated platform has all the functionality of EASYWATER and added some new features including:

• a new map function to help visualise water orders
• ability to quickly repeat your previous orders, and
• clearer visual displays to easily monitor water flows and order status.

On MI Connect customers are able to lodge new irrigation orders and access up-to-date information on current entitlement, available water, and current orders lodged. Orders can be lodged 24 hours a day. The minimum order notice for delivery to an outlet on an automated channel is 24 hours, and 48 hours for an outlet on a manual channel system. If you require assistance using MI Connect call 02 6962 0200.

Login to MI Connect     *Minimum requirements to login to MI Connect (PDF 238.5KB)

Main menu & Home Page explained

MI Connect FAQs

 (PDF 203.5KB)

Checkout our ‘How to’ videos and fact sheets below on how to place and manage water orders in MI Connect:

How to videos 

• Cancel an order
• Check account details
• Check meter readings
• Change your password
• Create app shortcut
• Check your usage
• Download order reports
• Download water statements
• Forgot password
• Modify order
• Lodge multi-flow/continuous order
• Lodge new order
• Lodge repeat from current order
• Lodge repeat from new order
• Lodge repeat from past order
• Lodge repeat from past outlet
• Login
• Login for first time
• Read and clear new messages
• Read messages from Customer Operations Centre
• Send message to Customer Operations Centre
• See inbox messages
• See sent messages
• See your orders
• View cancelled orders
• View new messages
• View orders in 7-day overview
• View past orders
• View your outlets

How to fact sheets

• Access outlet overview
• Cancel an order
• Change your password
• Check account details
• Check meter readings
• Check your usage
• Create app shortcut
• Download order reports
• Download water statements
• Forgot password
•  (PDF 2.4MB)Home page overview (PDF 862.5KB)
• Modify an order
• Lodge a multi-flow/continuous order
• Lodge a new order (PDF 2.6MB)
• Lodge a repeat from current order
• Lodge repeat from new order
• Lodge a repeat from past order (PDF 1.3MB)
• Lodge repeat from past outlet
• Login (PDF 999.4KB)*The process of logging in as an authorised user is identical to a standard login. You’ll use your own unique Username/User ID and password.
• Login as an authorised user
• Login for the first time (PDF 1.7MB)
• See sent messages (PDF 476.4KB)
• See your orders
• Send message to Customer Operations Centre (PDF 757.2KB)
• View cancelled orders
• View messages (PDF 502.1KB)
• View new messages  (PDF 749.5KB)
• View orders in 7 day overview
• View past orders (PDF 658.9KB)